Our aim is to provide a high standard of care and service – however, occasionally we may fall short of your expectations. If this does happen, we hope that our transparency and candor will help to resolve any issues as soon as possible.

In the first instance, if you wish to raise a complaint about the way you have been treated, we suggest that speak to or email Mr Nick Harrhy.

We aim to offer a service in which all people are treated fairly and with respect. If there is an occasion where you feel that this has not been the case, the process for taking a complaint forward is outlined below.

If you wish to make a formal complaint please email Mr A Holliday or write to: Mr A Holliday, Spybey Optometrists, Willoughby House, Church St, Southwell, NG25 0HQ

Any complaint should be raised as soon as possible after the event – you should set out clearly the nature of your complaint and what you would like the outcome to be. We will acknowledge receipt of your complaint in writing within five working days. We will aim to establish the facts by talking to yourself and the those concerned and provide a written response detailing the outcome within 10 working days.

If you remain unhappy and believe that Spybey Opticians has acted unethically or outside of the national standards, then you can contact:

  • For any nhs related matters, you can get information here
  • For any professional standards, you can get information here
  • For any retail related issue, you can find our more here
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